Returns

RETURNS POLICY

Although we hope you love all your items from Cooper St, we have a returns policy in place if you are not 100% happy with your purchase. 

For items that adhere to the below conditions, Cooper St will provide a full refund, size exchange or online store credit for all full price items that adhere to the below conditions:

  • Item(s) must be returned within 14 days of receiving your order. (21 days for International orders)

  • All original tags must remain attached.

  • Item(s) must be unworn and returned in original condition.

  • SALE items are final and cannot be returned for either refund, exchange or credit note, unless the product is deemed to be faulty.

Sale items are final and cannot be returned for a refund, other than in the event of them being faulty. We recommend shopping sale items carefully to avoid disappointment, please get in touch with us at online@cooperst.com.au if you need help with sizing. 

Cooper St reserves the right to reject items that do not comply with the above conditions and will return the item to sender.


Domestic Returns

Please click here to complete your FREE Domestic returns request.

    1. We will email you by next business day with your Return Authorisation form & Free shipping label
    2. Simply place the authorisation form inside your parcel and stick the FREE shipping label on the outside
    3. Drop your parcel off at a convenient street Post Box 24/7 or at your local Post office
    4. Once received, we assess your return and if in compliance with our return policy, complete your refund.

Please allow 1-3 business days for our team to process your return.

 

International Returns

Return is at the customers expense

Please click here to complete your International returns request.

    1. We will email you by the next business day with your return’s authorisation and return shipping address
    2. Simply place the authorisation form inside your parcel and send back to our Australian Warehouse.
    3. Once received, we assess your return and if in compliance with our return policy, complete your refund. 

Please allow 1-3 business days for our team to process your return.

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